Frequently asked questions
What shape is the Heated Pet Bed?
It has a round shape with raised soft sides and a high bolster around the edge, plus a recessed center resting area.
What is the bed made of?
The bed is made of PP cotton and has a soft pile covering on the inner surface.
Does the Heated Pet Bed provide warmth?
Yes. It includes a warming function for a pet’s rest in cool conditions. The controller version allows temperature and heating-time adjustment.
Can this pet bed be washed?
Yes. The product is washable to help keep the pet’s resting area neat.
Can the bed be used outdoors?
Yes. Its water-resistant design allows indoor and outdoor use under suitable conditions.
What size options are available?
The Heated Pet Bed is available in S, M, and L sizes.
What color is available?
The available color is Minimalist Yellow, with a gray inner section and a yellow outer bolster creating a two-tone look.
When does this order ship and how long does delivery take?
Standard shipping to the United States is free with no order minimum. Other destinations are charged a regional standard shipping rate that becomes free above a regional order total; the rate and threshold for your address are shown at checkout. Delivery timing varies by destination, customs, carrier, and local conditions, and holidays or severe weather may add time.
What is the return policy for this item?
Eligible returns must be requested within 30 days of receipt, and the item must be unworn with its original tags still attached. For a faulty, damaged, or not-as-described item, HOMELEX covers return shipping and you choose a full refund or a free replacement. For a change-of-mind return, the customer pays return shipping and the refund is issued within 5 business days of receipt. October orders must be returned by November 7. Worn or washed items, items without tags, hygiene-sensitive items such as masks and wigs once opened, and final-sale items cannot be returned.
