Return & Refund Policy

At HOMELEX, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help with easy and convenient return and refund options.

Return Policy

Return Conditions

Eligible Items:

Must be in original condition and packaging.
Should be unused and undamaged.
Include all accessories, gifts, and invoices.

    Return Window: 

    Return requests must be initiated within 30 days of receiving your item.

    Return Process

    For Quality Issues

    Step 1: Contact us at info@homelex.vip immediately upon discovering the issue.
    Step 2: Provide a detailed description and clear photos of the defect or damage.
    Step 3: Once verified, you can choose between:
    • Full Refund: Includes original shipping costs.
    • Replacement: We'll send a new item at no additional cost.
    • Shipping Costs: We cover all return shipping fees for quality-related issues.

    For Non-Quality Issues

    Step 1: Contact our customer service at info@homelex.vip to request a return and receive return instructions.
    Step 2: Securely package the item, including all original components.
    Step 3: Ship the item back to the provided address.
    Shipping Costs: The customer is responsible for return shipping fees for non-quality-related returns.

      Additional Information

      Processing Time: Once we receive and inspect your returned item, we will process your refund within 5 business days.
      Ineligible Items: Customized or special order items are not eligible for return or exchange.
      Delivery Variations: Return and exchange delivery times may vary based on your location.
      Exchange Policy: We replace items only if they are defective or damaged. To request an exchange for the same item, contact us at info@homelex.vip.

        Theft and Lost Packages

        Policy Coverage: Our policy does not cover cases of theft or lost packages after confirmed delivery.
        Action Steps: If your order is marked as delivered but you cannot locate it, please check with neighbors and your local postal service. Unfortunately, we cannot offer refunds or replacements in such cases.

          Refund Policy

          Refund Processing

          Method: Refunds will be applied to your original payment method (credit card or other).
          Timing: After approval, refunds are typically processed within 5 business days. Transfer times may vary by bank and can take up to 7 business days or more.
          Shipping Costs: Original shipping costs are non-refundable, except in cases of quality-related returns.

            Late or Missing Refunds

            If you haven't received your refund yet, please follow these steps:

            Check Your Bank Account: Ensure the refund hasn't been posted.
            Contact Your Credit Card Company: It may take some time before the refund is officially posted.
            Contact Your Bank: Processing times can vary; inquire about pending transactions.
            Contact Us: If you've done all of the above and still haven't received your refund, email us at info@homelex.vip, and we'll assist you promptly.

              Contact Us

              For any questions or assistance regarding returns and refunds, please reach out to our customer service team:

              Email: info@homelex.vip

              We're here to help and ensure you have a positive shopping experience with HOMELEX.