Frequently asked questions
Does using this digital activation code require any additional devices or installations?
No, it does not require additional devices, installations, or special conditions. A game profile is enough.
What does the digital activation code for the game include?
It includes two parts: a digital activation code and a new email account created for pre-registration. These parts are connected to each other, so it is better to use them together.
How do I use the digital activation code and email account together?
The code is entered in the game profile and activates participation in pre-registration. The email account is used for pre-registration by email. Using them together makes it easier to complete activation and keep the necessary data.
When does this order ship and how long does delivery take?
Standard shipping to the United States is $19.99, with expedited shipping available at checkout for $24.99. Other destinations are charged a regional standard shipping rate that becomes free above a regional order total; the rate and threshold for your address are shown at checkout. Delivery timing varies by destination, customs, carrier, and local conditions, and holidays or severe weather may add time.
What is the return policy for this item?
Eligible returns must be requested within 30 days of receipt, and the item must be unworn with its original tags still attached. For a faulty, damaged, or not-as-described item, HOMELEX covers return shipping and you choose a full refund or a free replacement. For a change-of-mind return, the customer pays return shipping and the refund is issued within 5 business days of receipt. October orders must be returned by November 7. Worn or washed items, items without tags, hygiene-sensitive items such as masks and wigs once opened, and final-sale items cannot be returned.
