Frequently asked questions
What material is the hood-mask made of and how does it drape?
It is made of suit fabric with a matte surface. The fabric forms soft longitudinal folds and drapes around the head and neck.
How does the matte suit fabric affect the look of the black hood-mask?
The matte surface does not give off glare, so the black looks even and deep. It gives the item a restrained, graphic look that is visible in daylight and photos.
Is the hood-mask a single piece or does it have removable parts?
It is a one-piece design with no separate removable parts. It is worn over clothing and covers the head and neck.
When does this order ship and how long does delivery take?
Standard shipping to the United States is $19.99, with expedited shipping available at checkout for $24.99. Other destinations are charged a regional standard shipping rate that becomes free above a regional order total; the rate and threshold for your address are shown at checkout. Delivery timing varies by destination, customs, carrier, and local conditions, and holidays or severe weather may add time.
What is the return policy for this item?
Eligible returns must be requested within 30 days of receipt, and the item must be unworn with its original tags still attached. For a faulty, damaged, or not-as-described item, HOMELEX covers return shipping and you choose a full refund or a free replacement. For a change-of-mind return, the customer pays return shipping and the refund is issued within 5 business days of receipt. October orders must be returned by November 7. Worn or washed items, items without tags, hygiene-sensitive items such as masks and wigs once opened, and final-sale items cannot be returned.
