Frequently asked questions
What part of the face does this bird head mask cover?
It covers the upper part of the face, leaving the lower part of the face open.
How is the mask worn?
It is worn directly on the face.
What is the main focal point of the mask?
The protruding long beak that extends forward, along with the brow ridges.
When does this order ship and how long does delivery take?
Orders generally ship from our US warehouse within 24 hours after confirmation. Standard shipping to the United States is $9.99, with an estimated 5–15 business day delivery window, and it is free on orders of $100 or more after discounts. Express shipping is available at checkout for $14.99; on orders of $100 or more it is free when every item ships from our US warehouse, or $9.99 when the order also includes items shipped from overseas. Other destinations are charged $39.99 standard shipping at checkout, with no free-shipping threshold. Holidays, promotions, severe weather, customs, carrier issues, and other uncontrollable conditions may cause delays, so these windows are estimates rather than guaranteed arrival dates.
What is the return policy for this item?
Eligible returns must be requested within 30 days of receipt, and the item must be unworn with its original tags still attached. For a faulty, damaged, or not-as-described item, HOMELEX covers return shipping and you choose a full refund or a free replacement. For a change-of-mind return, the customer pays return shipping and the refund is issued within 5 business days of receipt. October orders must be returned by November 7. Worn or washed items, items without tags, hygiene-sensitive items such as masks and wigs once opened, and final-sale items cannot be returned.
