Frequently asked questions
What is included with this mask?
The set includes 1 novelty character mask—one mask with long black hair attached to the sides. Clothing, a wig, gloves, weapons, and other items are not included unless specified separately.
Is the long black hair attached to the mask or separate?
The long black hair is attached to the sides of the mask. The set includes one novelty character mask with the hair attached.
What does the mask look like?
It is a one-piece full-face character mask with an elongated oval facial outline, large round bulging eyes, and an exaggeratedly wide V-shaped pink smile. Long black hair is attached to the sides, and the design uses beige, pink, and black.
When does this order ship and how long does delivery take?
Standard shipping to the United States is $19.99, with expedited shipping available at checkout for $24.99. Other destinations are charged a regional standard shipping rate that becomes free above a regional order total; the rate and threshold for your address are shown at checkout. Delivery timing varies by destination, customs, carrier, and local conditions, and holidays or severe weather may add time.
What is the return policy for this item?
Eligible returns must be requested within 30 days of receipt, and the item must be unworn with its original tags still attached. For a faulty, damaged, or not-as-described item, HOMELEX covers return shipping and you choose a full refund or a free replacement. For a change-of-mind return, the customer pays return shipping and the refund is issued within 5 business days of receipt. October orders must be returned by November 7. Worn or washed items, items without tags, hygiene-sensitive items such as masks and wigs once opened, and final-sale items cannot be returned.
