Frequently asked questions
Is this mask one-size fits all?
Yes, it has a one-size design and is suitable for adults and teenagers.
What is included with the mask?
The package includes only the mask itself. No additional costume elements are included.
What are the distinctive facial features of this elf mask?
The mask has a realistic full elf appearance with downturned lips, a long nose, large round eyes, and wide pointed ears on the sides. The surface is covered with fine wrinkles that imitate aged skin, and the upper head has wavy strands of hair with a defined texture.
When does this order ship and how long does delivery take?
Standard shipping to the United States is $19.99, with expedited shipping available at checkout for $24.99. Other destinations are charged a regional standard shipping rate that becomes free above a regional order total; the rate and threshold for your address are shown at checkout. Delivery timing varies by destination, customs, carrier, and local conditions, and holidays or severe weather may add time.
What is the return policy for this item?
Eligible returns must be requested within 30 days of receipt, and the item must be unworn with its original tags still attached. For a faulty, damaged, or not-as-described item, HOMELEX covers return shipping and you choose a full refund or a free replacement. For a change-of-mind return, the customer pays return shipping and the refund is issued within 5 business days of receipt. October orders must be returned by November 7. Worn or washed items, items without tags, hygiene-sensitive items such as masks and wigs once opened, and final-sale items cannot be returned.
