Frequently asked questions
What is included with the mask?
The set includes only the mask itself. No additional accessories, costumes, or wigs are included. The mask is supplied separately and is not part of a costume.
Does the mask cover the whole face?
Yes. It is a full-face mask that is anatomically shaped to the head and neck and fully covers the face.
What does the front and back of the mask look like?
The front features a male portrait with short gray hair and a well-groomed beard. The back has a design showing gray hair and the neck area.
When does this order ship and how long does delivery take?
Standard shipping to the United States is $19.99, with expedited shipping available at checkout for $24.99. Other destinations are charged a regional standard shipping rate that becomes free above a regional order total; the rate and threshold for your address are shown at checkout. Delivery timing varies by destination, customs, carrier, and local conditions, and holidays or severe weather may add time.
What is the return policy for this item?
Eligible returns must be requested within 30 days of receipt, and the item must be unworn with its original tags still attached. For a faulty, damaged, or not-as-described item, HOMELEX covers return shipping and you choose a full refund or a free replacement. For a change-of-mind return, the customer pays return shipping and the refund is issued within 5 business days of receipt. October orders must be returned by November 7. Worn or washed items, items without tags, hygiene-sensitive items such as masks and wigs once opened, and final-sale items cannot be returned.
