Frequently asked questions
What is included with the purchase?
The package includes the mask itself only. A wig, headwear, gloves, and other decorative accessories are not included.
What does this cosplay mask look like?
It is designed as a realistic male face with short gray hair, gray eyebrows, and a gray beard, creating the appearance of a real human face.
Does the mask cover the entire head?
Yes. The balaclava-style mask completely covers the head, face, and neck, while the lower portion is black.
When does this order ship and how long does delivery take?
Standard shipping to the United States is $19.99, with expedited shipping available at checkout for $24.99. Other destinations are charged a regional standard shipping rate that becomes free above a regional order total; the rate and threshold for your address are shown at checkout. Delivery timing varies by destination, customs, carrier, and local conditions, and holidays or severe weather may add time.
What is the return policy for this item?
Eligible returns must be requested within 30 days of receipt, and the item must be unworn with its original tags still attached. For a faulty, damaged, or not-as-described item, HOMELEX covers return shipping and you choose a full refund or a free replacement. For a change-of-mind return, the customer pays return shipping and the refund is issued within 5 business days of receipt. October orders must be returned by November 7. Worn or washed items, items without tags, hygiene-sensitive items such as masks and wigs once opened, and final-sale items cannot be returned.
